Responsible Gaming
at 1bdt

1bdt maintains a strict minimum age requirement of 21 years for all registered players. This policy exists to protect young people from the potential harms associated with gambling before they have the maturity and financial independence to engage with it responsibly.

Every new account registration on 1bdt triggers an age and identity verification process. Players are required to provide a valid National ID (NID) card, passport, or other government-issued identity document before any deposit or wagering function is enabled. Accounts that cannot be verified are restricted from all financial activity until verification is successfully completed.

If 1bdt has reasonable grounds to believe that a registered account belongs to a person under the age of 21, the account will be suspended immediately pending investigation. In confirmed cases of underage access:

• The account is permanently closed without warning.
• All deposits are returned to the original payment source.
• All winnings and bonus balances are voided.
• The incident is documented and reported as required by applicable standards.

Self-exclusion is a formal agreement between you and 1bdt that prevents you from accessing your account for a defined period. It is the most powerful responsible gaming tool available on the platform and is designed for players who feel they have lost — or are at risk of losing — control of their gambling.

Available self-exclusion periods: 30 days, 90 days, 6 months, 1 year, or permanent (indefinite). All options are available directly from your account settings under the Responsible Gaming section, or can be requested via live chat or email.

What happens during self-exclusion:

• Your account is immediately suspended — you cannot log in, deposit, wager, or withdraw.
• Any pending withdrawals at the time of exclusion are processed and returned to your nominated payment method.
• All promotional emails, SMS messages, and in-platform bonus notifications are permanently stopped for the duration.
• Your account details are flagged so that any re-registration attempt using the same identity documents is automatically blocked.

Returning after a timed exclusion: When a timed exclusion period expires, your account does not automatically reactivate. You must contact 1bdt support and complete a brief re-onboarding process that includes confirming your identity and acknowledging the responsible gaming policy. A minimum 24-hour reflection period is enforced before access is restored.

Financial limits are one of the most practical tools for keeping gambling enjoyable. 1bdt encourages all players to set deposit and loss limits as part of a healthy approach to gaming, regardless of whether they are experiencing difficulties.

Setting your deposit limit: Navigate to Account Settings → Responsible Gaming → Deposit Limits. Select the period (daily, weekly, or monthly) and enter the maximum amount in BDT. The limit takes effect immediately once saved.

Adjusting your limit:

• Reducing a limit: Effective immediately and cannot be reversed for 24 hours to prevent the reduction being cancelled impulsively.
• Increasing a limit: Subject to a mandatory 7-day cooling-off period. The increase does not take effect until the full 7 days have elapsed, giving you time to reconsider.

Loss limits work on a net basis — they track your total losses for the period and automatically pause wagering when the threshold is reached. Like deposit limits, reductions apply immediately while increases require the 7-day cooling-off period.

All limit history is recorded in your account activity log so you can review your financial patterns over time. 1bdt recommends that players revisit their limits periodically and adjust them as their financial circumstances change.

1bdt is committed to the following standards as part of its responsible gaming programme. These are not aspirational goals — they are operational commitments that are actively monitored and enforced across the platform.

• We will never market to players who are under self-exclusion or time-out.
• We will never offer bonuses or promotions designed to encourage a player to exceed their stated deposit limits.
• We will proactively contact players whose account data shows patterns consistent with problematic gambling behaviour — including extended session durations, rapid loss-chasing, or significant escalation in stake sizes.
• We will make it easier to activate responsible gaming tools than to deactivate them — restrictions apply instantly, relaxations require a waiting period.
• We will train all customer-facing staff to handle responsible gaming conversations with empathy, confidentiality, and without judgement.
• We will review our responsible gaming policies on a regular basis and update them to reflect best practice guidance and player feedback.

If you feel that 1bdt has not honoured any of these commitments in your experience, please contact us at [email protected] with the subject line "Responsible Gaming Concern". All such reports are investigated personally by a senior team member and receive a response within 24 hours.

• Set a firm budget before each session and stick to it, regardless of outcome.
• Treat gambling as entertainment, not as income generation or financial relief.
• Take regular breaks — at least 10 minutes for every hour of play.
• Never gamble when tired, stressed, intoxicated, or in a negative emotional state.
• Keep track of your wins and losses honestly — do not estimate optimistically.
• Balance gambling with other leisure activities and social connections.
• Do not gamble on credit — only use money you can genuinely afford to lose.
• If you are on a losing run, walk away — chasing losses rarely ends well.